Sales & evaluations
Pricing, proof of value, architecture review and procurement paperwork. Median first response is under four business hours.
[email protected]
+1 (512) 555‑0180
Contact Guardian
Tell us what you are trying to protect
Every enquiry is read by a person, routed by a person and answered by someone who can actually help — a solutions architect, a support engineer or an incident responder. If you are in an active breach, skip the form and call the hotline below.
Choose the fastest route to the right team
Customer support
Existing customers should open a case in the Guardian console for full case history and SLA tracking. Email works too.
[email protected]
+1 (512) 555‑0190
Active incident
Suspected compromise, ransomware, extortion or data theft — customer or not. A responder answers in under fifteen minutes, around the clock.
[email protected]
+1 (888) 555‑0117
Partners, press & research
Reseller and MSSP programmes, analyst briefings, media enquiries and coordinated vulnerability disclosure.
[email protected]
[email protected]
Send a message
One form, routed to the right specialist
The more precise you are about your estate and your constraints, the more useful the first conversation will be. Fields marked with an asterisk are required.
Emergency incident response
If you are in an incident right now, do not use the form
The Guardian incident response hotline is staffed 24 hours a day, every day, by responders — not by a call centre. You do not need to be a Guardian customer, and there is no charge for the first triage call. We will tell you within that call whether you need us at all.
Before you call, if you safely can
Stop wiping or rebuilding affected machines — you are destroying the evidence
that determines scope. Preserve logs. Do not pay anything. Do not notify a
threat actor that you have detected them. Keep incident discussion off the
potentially compromised network.
15 min
Guaranteed responder callback, 24/7/365
47 min
Median time from engagement to first containment action
220+
Responders across 14 countries and every time zone
24/7 breach hotline
Call the number for your region. All lines reach the same global response desk; regional numbers simply route you to a responder in your time zone first.
| Region | Number |
|---|---|
| North America | +1 (888) 555‑0117 |
| United Kingdom | +44 800 060 8117 |
| European Union | +49 800 181 8117 |
| Middle East & Africa | +971 800 055 8117 |
| Asia Pacific | +65 800 852 3117 |
| Japan | +81 800 100 8117 |
| Australia & NZ | +61 1800 861 117 |
| Anywhere else | +1 (512) 555‑0117 |
Email [email protected] only as a secondary channel — the phone line is monitored continuously and email is not a substitute during an active incident.
Where we are
Twenty-four offices, nine of which you can walk into
Guardian operates security operations centres in four regions and engineering, research and go-to-market teams across the world. These are our principal locations; visits are by appointment.
guardian / global presence / 24 offices · 4 SOCs
Map is a stylised representation for orientation only and is not drawn to scale or projection.
Global headquarters
SOC
Austin, United States
300 Congress Avenue, Suite 1400Austin, TX 78701
United States
+1 (512) 555‑0180 · 24/7 SOC on site
Engineering
San Francisco, United States
505 Howard Street, Floor 6San Francisco, CA 94105
United States
+1 (415) 555‑0164 · Platform engineering
Public sector
SOC
Washington, D.C., United States
1101 Pennsylvania Avenue NW, Suite 600Washington, DC 20004
United States
+1 (202) 555‑0138 · FedRAMP & IL5 operations
EMEA headquarters
SOC
London, United Kingdom
20 Fenchurch Street, Level 12London EC3M 3BY
United Kingdom
+44 20 7946 0142 · 24/7 SOC on site
DACH & EU data residency
Frankfurt, Germany
Neue Mainzer Straße 52–5860311 Frankfurt am Main
Germany
+49 69 5050 8412 · EU sovereign region
Guardian Labs
Tel Aviv, Israel
Rothschild Boulevard 22, Floor 9Tel Aviv-Yafo 6688218
Israel
+972 3 720 4188 · Threat research
APJ headquarters
SOC
Singapore
8 Marina View, Asia Square Tower 1#34-01, Singapore 018960
Singapore
+65 6808 4120 · 24/7 SOC on site
Japan
Tokyo, Japan
Otemachi Place West Tower, 20F2-3-1 Otemachi, Chiyoda-ku
Tokyo 100-0004, Japan
+81 3 4520 9160 · Japanese-language support
ANZ
Sydney, Australia
1 Bligh Street, Level 21Sydney NSW 2000
Australia
+61 2 8188 4470 · IRAP-assessed operations
Also present in
Toronto, Chicago, New York, Atlanta, Mexico City, São Paulo, Dublin, Paris,
Amsterdam, Stockholm, Madrid, Milan, Dubai, Bengaluru and Seoul. For postal
correspondence, contracts and legal notices, use the Austin address unless your agreement
specifies otherwise.
Already a customer?
Support is faster than sales, and it is not this form
Cases opened in the Guardian console carry your entitlement, your environment metadata and your case history, which is why they get answered first. Here is where everything lives.
Support hub
Service levels, severity definitions and how to open a case that gets resolved on the first touch.
Open the support hubFrequently asked questions
Twenty-seven answers on product behaviour, deployment, licensing, data handling and support.
Read the FAQDocumentation & datasheets
Deployment guides, sizing limits, supported platforms and the full API reference.
Browse documentationReport a vulnerability
Coordinated disclosure, safe-harbour terms, PGP key and our 90-day publication policy.
Disclosure programmePlatform status
Live availability for every Guardian region, plus a subscribable incident history, is
published on the status page linked from the support hub. All
systems are currently operational.
Prefer to see it before you talk about it?
A 45-minute technical walkthrough against a live environment, run by an architect who will answer the awkward questions. No slideware, no discovery call before the demo.